Can you believe it? I waited in all day for a courier to collect a parcel from me. It's for a customer in Italy who ordered £500 items from my dragon website. It cost me £61 for this collection with insurance.
I had to pop out for literally 10 minutes to collect my daughter from school. I left a big note on the door for the courier's attention saying gone to school round corner back in 10 mins. When I got back OMG he'd been. B***** typical. There was a card through the door telling me to ring to reschedule collection.
The customer service operator I spoke to was very helpful, he could tell I was angry and when I explained that I have to take/collect my daughter he rescheduled for Monday taking the times into consideration.
I then rang the call centre where I booked the courier through (who I paid £61!) The girl I spoke to was not at all helpful. She obviously didn't care that I was spitting mad. Didn't care that I have spent lots of money for a courier for an important customer. I didn't lose my cool even though I am furious until she said "don't speak to me like that I'm trying to help you" (clearly she was bored and didn't give a stuff!) So I said "well you're not, don't p*** me off any more than I am already" and slammed the phone down.
I'm not proud of myself for swearing at her. I know I wasn't here so it's my fault!! But why can't these places be more specific with their collection times, ie 9am-1pm or 2pm-6pm instead of 9.00am-5.30pm, especially when I am the customer paying loads of money for their service. They clearly don't want my business and I will be going elsewhere.
It's a good job I don't work in the day isn't it? I've now got to go back to my customer and say that I'm sorry you won't get your big order when I promised you would. IT MAKES ME SO ANGRY.
Sorry for the rant!!