Friday 13 March 2009

OMG - I AM SO ANGRY!!!!

Can you believe it? I waited in all day for a courier to collect a parcel from me. It's for a customer in Italy who ordered £500 items from my dragon website. It cost me £61 for this collection with insurance.

I had to pop out for literally 10 minutes to collect my daughter from school. I left a big note on the door for the courier's attention saying gone to school round corner back in 10 mins. When I got back OMG he'd been. B***** typical. There was a card through the door telling me to ring to reschedule collection.

The customer service operator I spoke to was very helpful, he could tell I was angry and when I explained that I have to take/collect my daughter he rescheduled for Monday taking the times into consideration.

I then rang the call centre where I booked the courier through (who I paid £61!) The girl I spoke to was not at all helpful. She obviously didn't care that I was spitting mad. Didn't care that I have spent lots of money for a courier for an important customer. I didn't lose my cool even though I am furious until she said "don't speak to me like that I'm trying to help you" (clearly she was bored and didn't give a stuff!) So I said "well you're not, don't p*** me off any more than I am already" and slammed the phone down.

I'm not proud of myself for swearing at her. I know I wasn't here so it's my fault!! But why can't these places be more specific with their collection times, ie 9am-1pm or 2pm-6pm instead of 9.00am-5.30pm, especially when I am the customer paying loads of money for their service. They clearly don't want my business and I will be going elsewhere.

It's a good job I don't work in the day isn't it? I've now got to go back to my customer and say that I'm sorry you won't get your big order when I promised you would. IT MAKES ME SO ANGRY.

Sorry for the rant!!

8 comments:

  1. its ok let it all out! i know how you feel with couriours they take thebiscuit!!!

    i waited in all day for one that never came then came next day confused me!

    mayb its because it's friday 13th!

    xxx

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  2. probably right about Friday 13th, let's hope that's all that goes wrong

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  3. Oh Clare *hugs* I don't blame you at all for being angry I would have been furious as well especially since you left a note on the door!

    To pay that sort of money and then not get the service is disgusting and to get a "I'm paid to answer the phone and if you say anything nasty I'm going to hang up because it's my right" person must have been the last straw!

    I hope your customer understands *hugs again*

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  4. What a day Clare...bloody useless is all I can say!!
    Hope things got better for you as they day went on.
    Will say Hi to Clare and keep your spirit with us!! Lol
    Emma x

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  5. omg i thought it was only me that lost my rag... a courier has lost my dress for night out tomorrow, he said he put it through my door then said it was next door, i rang today and he told me its at number five......but it isn't i am so mad!!!!!! hope your customer is ok with later delivery...hugs kirsten...x

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  6. That is just typical - it's probs not due to company though - it depends on how the driver's route is planned and time constraints ... but I would still be miffed at the telephonist though! Hope you get your parcel delivered safely soon to your customer! Hels x

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  7. They're not bad are they !!!
    clares craftroom

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  8. oooh dearie me!!! I would be so very angry too. You'd think that with this recession people would be only too keen to make sure that they keep their customers, but no - it would seem as though they don't care. It is quite ridiculous to wait all day for something that could be narrowed down to a few hours - I hope you find a better company.

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